3.00 Credits
Quality improvement strategies to improve efficiency and effectiveness in healthcare information systems and processes including Six Sigma, DMAIC, process maps, pareto charts, control charts, root cause analysis, and cause and effect diagrams. Quality improvement theoretical frameworks such as Donobedian's structure, process and outcome theory, and Chassin's overuse, misuse and underuse theories are applied. Quality improvement in the context of leadership, person-centered, family-centered care, cost, value, and improvement capability is demonstrated through the completion of the Institute of Healthcare Improvement's standard modules. Prerequisite: HIMS U201 or consent of instructor.